Terms of Service

1. Acceptance of Terms

By accessing or using ATSLetter ("Service," "we," "us," or "our"), including our website at atsletter.com and all related services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to registered users and posted on this page. Continued use after changes constitutes acceptance of the modified Terms.

2. Eligibility & Account Responsibilities

• You must be at least 13 years old to use the Service.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are fully responsible for all activities that occur under your account.
• You agree to provide accurate, current, and complete information during registration.
• We reserve the right to suspend or terminate accounts that violate these Terms or engage in abusive behavior.

3. Subscription, Payment & Billing

3.1 Plans & Pricing

We offer the following plans (prices in USD, subject to change with notice):

• Free: Limited to 3 cover letters per month, with advertisements and watermarked exports.
• Single Optimization: $9.90 one-time — generate one fully-optimized cover letter with full ATS scoring, no ads, clean exports.
• Monthly Pro: $19.00/month — unlimited generations, full ATS scoring, no ads, clean exports.
• Lifetime Pro: $99.00 one-time — everything in Monthly Pro, forever, with no recurring charges.

3.2 Automatic Renewal

Monthly Pro subscriptions automatically renew at the end of each billing period unless canceled. Single Optimization and Lifetime Pro are one-time purchases and do not renew. By subscribing, you authorize us to charge your payment method on a recurring basis. You will receive a reminder email before each renewal. You may cancel at any time from your Account Dashboard, which opens Paddle's secure customer portal, or by contacting support@atsletter.com. Cancellation takes effect at the end of the current billing period.

3.3 Cancellation & Refunds

• All sales are final. Except as required by law, we do not offer refunds on one-time purchases (Single Optimization, Lifetime) or on subscription periods already paid for.
• Technical issues: If the product doesn't work as described, or you can't generate your letter, email support@atsletter.com. We'll make it right — and if we genuinely can't, we may issue a refund at our sole discretion.
• Subscriptions (Monthly): You may cancel anytime from your Account Dashboard or by emailing support@atsletter.com. Cancellation takes effect at the end of the current billing period; you keep access until then.
• All payments are processed by Paddle.com Inc. ("Paddle"), our Merchant of Record. Paddle handles billing, tax collection, and compliance on our behalf. We do not store your full payment card details.
• Nothing in this section limits any rights you have under applicable consumer law.

4. AI-Generated Content Disclaimer

5. User Conduct & Prohibited Activities

You agree NOT to:

• Use the Service to fabricate or falsify work experience, education credentials, or professional qualifications.
• Submit harassing, defamatory, obscene, or otherwise unlawful content.
• Use automated means (bots, scrapers) to access the Service without our prior written consent.
• Attempt to reverse engineer, decompile, or extract the AI prompt architecture or scoring algorithms.
• Resell, redistribute, or white-label the Service without an explicit partnership agreement.
• Share your account credentials or subscription with any other person. Each subscription is licensed for the individual use of the account holder only. We may suspend accounts that show signs of credential sharing (e.g., simultaneous use from many distinct locations).
• Upload malware, viruses, or any malicious code.
• Violate any applicable local, state, national, or international law.

Violation of these terms may result in immediate account suspension or termination without refund.

6. Intellectual Property Rights

6.1 Your Content

You retain full ownership and copyright of all cover letters you generate using our Service. You are free to use, modify, distribute, and submit these letters as you see fit. We claim no ownership over your generated content.

6.2 Our Intellectual Property

The ATSLetter platform, including its website design, logo, branding, AI prompt architecture, ATS scoring algorithms, persona templates, user interface, and all underlying code are the exclusive intellectual property of ATSLetter. These elements are protected by copyright, trademark, and trade secret laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

7. Third-Party Services

Our Service integrates with third-party providers essential to our operations:

• OpenAI: Powers AI cover letter generation. Subject to OpenAI's Terms of Service and API data usage policies.
• Paddle: Processes all payments as our Merchant of Record (handles billing, tax collection, and compliance). Subject to Paddle's Terms of Service and Privacy Policy.
• Google: Provides analytics (Google Analytics) and advertising (Google AdSense). Subject to Google's Terms of Service.
• Vercel: Hosting and content delivery. Subject to Vercel's Terms of Service.

We are not responsible for the practices, content, or policies of these third-party services. Your use of these services through our platform is at your own risk.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ATSLETTER AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of employment opportunities, job offers, or income.
• Damages resulting from AI-generated content errors, omissions, or inaccuracies.
• Damages from application rejections by ATS platforms or employers.
• Loss of data, profits, goodwill, or business interruption.
• Any damages exceeding the amount you paid us in the 12 months preceding the claim (or $100 if no payments were made).

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Indemnification

You agree to indemnify, defend, and hold harmless ATSLetter and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your submission of AI-generated content without proper review; or (d) your violation of any third-party rights.

10. DMCA Copyright Infringement Notice

We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe that any content on our Service infringes your copyright, please send a written notification to our designated DMCA agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent.
• Identification of the copyrighted work claimed to have been infringed.
• Identification of the allegedly infringing material and its location on our Service.
• Your contact information (address, phone, email).
• A statement of good faith belief that the use is not authorized by the copyright owner.
• A statement under penalty of perjury that the information in the notice is accurate.

DMCA notices should be sent to: legal@atsletter.com

11. Termination

We reserve the right to suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason including but not limited to:

• Violation of these Terms of Service.
• Fraudulent, abusive, or illegal activity.
• Non-payment of subscription fees.
• Requests by law enforcement or other government agencies.

Upon termination, your right to use the Service ceases immediately. You may request deletion of your data per our Privacy Policy. Provisions of these Terms that by their nature should survive termination (including disclaimers, limitations of liability, and indemnification) shall survive.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles.

Any disputes arising from these Terms shall first be addressed through informal negotiation. If unresolved, disputes shall be resolved through binding arbitration in Wilmington, Delaware, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.

13. Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ATSLetter regarding the Service and supersede all prior agreements.

14. Contact Us

For questions about these Terms of Service:

• Email: legal@atsletter.com
• Website: https://atsletter.com/contact
• Address: ATSLetter, 8 The Green, Suite A, Dover, DE 19901, USA